Terms & Conditions

Terms & Conditions

Terms & Conditions

Onphonic.com’s 7 Days Easy Return Guarantee
Easy Returns if not satisfied with Products quality, size.
100% Money Back if Return/Refund issue not resolved in maximum 7 days
*For credit card payment return may take longer depending on Commercial Banks
You have to notify us within 24 hours after receiving the Products from the delivery man
shopjone.com appreciates every single time you trust us with your purchase. We want you to have an absolutely hassle-free shopping experience. We assure you that all Products sold on Onphonic.com are brand new. In case the Products you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, you can return it within 7 days and we will solve your problem within 5 days (Outside Dhaka 10 days), after receiving your notification. You can have Replacement or Refund.

Return can be occurred in two stages

At the time of delivery
After receiving a delivery (Have to notify within 24 hrs)
You can return the Products if:
You received a defective Product
You received a physically damaged Product
You are unhappy with the Products quality
The Product is different from description on the website
Size or Fit issue
All items which can be resold are always eligible for return. Except the following
Items that have been worn or washed
Products which were sold as combos or in sets, are not eligible for return/replacement as individual items
Products should not be used.
Products must be in their original condition
Items should be unused, unaltered, unsoiled Products with their original tags
Item must be in the original packaging, in the original condition
Seal open branded electronic items cannot be returned in case of not being happy with the Products as they can’t be resold. Except if the Products is damaged or not working from the start

Protecting Your Personal Information

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When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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Refund Policy

Onphonic.com provides the most hassle-free online shopping experience. Your money is safe with us. Refunds are issued when
If seller cannot provide replacement
After return if you want your money back
If a different Products is delivered to you.
If you changes mind & can cancel booking before the Products is already shipped
If you don’t want replacement.
– Most refunds are fully refunded in 7 days after we receive and process your return.
– If you pay us by using card then we will request a refund in bank which will take 7-10 working days.( credit card payment return may take longer depending on Commercial Banks)
– If you pay us by bkash then your money will be bkashed in your desired account within 2-5 working days.
Refund are easy, simply follow these steps
Provide us with Order ID details and e-mail : info@Onphonic.com
We will confirm the Refund request and will inform you about the process.
Please note that if we send you faulty Products then we will bear the delivery charge and transaction cost for credit card.

Your Visit To Our Website

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